Exam Preparation for ServiceNow Certified System Admin (CSA)

Descripción

This course shows you how to prepare for the exam and what the exam looks like. Exam Purpose The CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance. Exam Preparation Exam questions are based on official ServiceNow training materials and the ServiceNow documentation site. This course should not be considered an official study or exam material and should only be used to prepare for the mainline exam. Exam Scope Platform Overview and Navigation (6%) • ServiceNow Platform Overview • Platform capabilities and services • The ServiceNow Instance • Next Experience Unified Navigation Instance Configuration (10%) • Installing applications and plugins • Personalising/customising the instance • Common user interfaces in the Platform Configuring Applications for Collaboration (19.5%) • Lists, Filters, and Tags • List and Form anatomy • Form Configuration • Form templates and saving options • Advanced Form Configuration • Task Management • Visual Task Boards (VTBs) • Visualisations, Dashboards, and Platform Analytics • Notifications Self-Service & Automation (19.5%) • Knowledge Management • Service Catalogue • Workflow Studio • Virtual Agent Database Management and Platform Security (30%) • Data Schema • Application/Access Control • Importing Data • CMDB and CSDM • Security Center • Shared Responsibility Model Data Migration and Integration (15%) • UI Policies • Business Rules • System update sets • Scripting in ServiceNow Exam Structure The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer. • Multiple Choice (single answer) For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question. • Multiple Select (select all that apply) For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Lo que aprenderás

• Gain the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow
• Access the most comprehensive set of practice questions with detailed explained answers, all developed in the latest ServiceNow release
• Get familiar with the exam format and structure, and practice your knowledge in a simulated exam environment
• Learn the new, updated and changed features and functionality with the introduction of each ServiceNow release

Requisitos

• Prerequisite: Completing the 'ServiceNow Administration Fundamentals On Demand' online course on Now Learning
• Alternative prerequisite: Taking the instructor-led 'ServiceNow Administration Fundamentals' training course
• Recommended experience: Having a 3 to 6 months of hands-on experience with ServiceNow, such as using and/or maintaining a ServiceNow instance
• Additional recommended experience: Having industry experience with database concepts and system management
• Recommended knowledge: Having knowledge of IT Help Desk, Incident, Problem and Change processes
• Additional recommended knowledge: General familiarity with industry terminology, acronyms and initialisms
• Recommended access requirement: System administrator role and/or access to ServiceNow administrative applications and modules
• Additional recommended access: Register for a free Personal Developer Instance on ServiceNow Developer Site