Root Cause Analysis: Certification

Descripción

Having the ability to Root Cause an issue as it arises within a team or organization is a hugely important skill to have. With this course, you will learn how to deliver effective root cause analysis in a range of situations and scenarios. You will leave the course understanding how to reduce the errors and issues plaguing your key processes and outputs. You will be able to effectively improve the quality of your processes, products and services by reducing defects in how they are delivered. You will know how to utilize the tools available to generate insight into the actual causes of your biggest problems, giving you the information needed to identify the right solutions and fixes, quickly. In this course, you will learn: - What is a root cause analysis? - What is the process required to conduct a root cause analysis? (The 8D Process). - The purpose and importance of root cause analysis. - Tools and methods required for root cause analysis. - Key points to consider when conducting root cause analysis (controls, causes, types, people etc.) - A case study example. Organizations today are crying out for people that have the skills, knowledge and toolkits available to pivot quickly when a problem or issue occurs. Having these skills will enable you to remove bottlenecks quicker, understand the origins of errors better and in turn, speed up your key processes. THIS is adding value to your organization - something that organizational leaders will be keen to see!

Lo que aprenderás

• How to deliver effective and lasting root cause analysis
• How to deliver root cause analysis tools within your organization upon completion
• How to deploy root cause analysis in a wide range of scenarios and settings through a series of case study examples
• Strengthen problem-solving, analytical and investigative skills
• Distinguish symptoms from root causes and identify evidence-based corrective actions
• Investigate errors and issues while limiting their operational impact
• Proactively reduce the risk of errors occurring at all by utilising these tools to their full ability
• Improve the stability and capability of your key processes and improve outputs and quality by deploying the root cause process in full
• Instil a mindset of root cause analysis into your organization using these techniques, placing your business way ahead of the competition

Requisitos

• No prior root cause analysis experience is required.
• Bring a real or example situation to use during the course.
• A spreadsheet or note-taking tool is helpful but not required.
• Use the course Q&A if you need help.