Learn Amadeus GDS l Amadeus GDS step by step l

Descripción

This course is for everyone, allows you to learn everything about Amadeus GDS ticketing; you will know how to make complete reservations, how to manage reservations, how to handle after-sales service for cancellation, refund or exchange requests (Reissue). - How the Amadeus Reservation system works. - Flight availability requests: - Commands: "AN" and "SN" and their options. - How to choose one or more flight segments. - Requests for displaying flight frequencies with "TN" - Coding and encoding of cities, airports. - Coding and encoding of airlines, countries, equipment. - How to make a reservation (PNR): - The 5 mandatory elements of a Passenger Name Record - Single-passenger, single-segment reservation - Single-passenger, multi-segment reservation - Multi-passenger, single-segment reservation - Multi-passenger, multi-segment reservation - How to search for a reservation (PNR): By booking reference - By name. - By first and last name. - Passenger types (baby, child, youth and senior) - How to manage and modify reservation elements. - How to indicate special services (additional baggage, special meal, animal in scout, wheelchair, etc.). - How to price a reservation, how to choose the best possible rate - How to indicate the payment method. - How to choose the passenger seat and price it. - How to issue and print electronic tickets. - How to enter passenger documents, passport, identity card. - Corrected exercise "Complete Reservation" on the Amadeus system: - Electronic Miscellaneous Document (EMD): - Concept of TQT Fare Mask - Concept of TQM mask of penalties and special services. - How to book an open ticket (Open Segment) - How to display Fare conditions, search for penalties in the event of a request for reimbursement or exchange of date or class or itinerary. - How to display refund penalties. - How to display fare supplements in case of exchange of date, time, class or itinerary. - How to display ticket statuses: - exchangeable or non-exchangeable - refundable or not refundable - Difference between a Revalidation and a Reissue: - How to manage after-sales: - How to cancel (Void) a ticket. - How to proceed to a Full refund with Amadeus Ticket Changer. - How to proceed to a partial refund with Amadeus Ticket Changer. - How to proceed to a Full refund in Manual. - Corrected exercise FULL refund with ATC on Amadeus system. - Corrected exercise Partial refund with ATC on Amadeus system. - Corrected exercise FULL refund in manual on Amadeus system. - How to proceed with the exchange of date, class or itinerary with Amadeus Ticket Changer. (ATC Reissue): - Corrected exercise of exchange of date in ATC on Amadeus system. - Corrected exercise of exchange of class in ATC on Amadeus system. - Corrected exercise of exchange of date in manual on Amadeus system. - How to proceed with an exchange of date, class or itinerary in Manual. (Manual Reissue): - How to proceed with a revalidation. - How to display the cash register statements (fortnightly). - How to list all your reservations: - by company - by date - all your reservations - How to insert a remark for the passenger. - How to insert a remark for the cabin crew. * Several quizzes for each section. * PDFs to download.

Lo que aprenderás

• Introduction to the Amadeus GDS Reservation System.
• How to Search for Flight Availability.
• Coding and Decoding of Cities, Airports, Airline, Countries.
• The booking, Passenger Name Record.
• How to Modify PNR Elements.
• The booking Search.
• Special Request, Paid Seat, Extra Baggage, Medical Assistance.
• How to separate customer reservations (The split).
• How to book an open segment
• How to Price a Reservation.
• Payment Methods.
• Issuing Electronic Tickets.
• Example: Complete Reservation, PNR, Pricing, Payments and Issuance.
• How to Print E-Tickets.
• E-Ticket Statuses.
• Conditions and how to Proceed a Cancellation (Void) of E-Tickets.
• How Amadeus Ticket Changer works.
• Conditions and how to Proceed a Full or Partial Refund With Amadeus Ticket Changer (ATC)
• Condition and how to proceed with a manual refund
• Conditions and how to Proceed a Revalidation( Exchange date, time).
• How to proceed with the exchange of date, class or itinerary in reissue with Amadeus ticket Changer (ATC).
• How to proceed with the exchange of date, class or itinerary in manual reissue
• Practical work: Complete reservation, process a refund request.
• Practical work: Process a reissue of an e-ticket.

Requisitos

• No level required