Difficult Conversations: Communication Skills at Work

Descripción

This course contains the use of artificial intelligence. Difficult conversations are unavoidable at work — giving feedback, addressing conflict, setting boundaries, managing emotions, or speaking up when something feels wrong. What most professionals struggle with isn’t knowing what to say, but how to say it calmly, clearly, and confidently when emotions are involved. This course is a practical, step-by-step guide to handling difficult workplace conversations with confidence, emotional control, and clarity. You’ll learn how to prepare for tough discussions, navigate emotional reactions, listen under pressure, and move conversations toward resolution without damaging relationships. Instead of vague communication advice, this course teaches proven frameworks you can apply immediately in real workplace situations. In this course covers topics: • Understand why difficult conversations trigger anxiety and emotional reactions • Prepare strategically using clear conversation frameworks • Separate facts from assumptions to reduce defensiveness • Open conversations with psychological safety and shared purpose • Manage emotional reactions — yours and theirs — without escalating conflict • Listen actively and respond effectively under pressure • Handle denial, defensiveness, avoidance, and aggression • Collaborate on solutions and reach clear agreements • Follow up after difficult conversations to ensure progress and accountability You’ll work through structured methods such as the Conversation Readiness Framework, STAR preparation model, PREP conversation blueprint, Emotional Navigation System, and Active Listening techniques — all designed to help you stay grounded and effective even in high-stress situations. This course also includes realistic scenarios, role-based strategies, and guidance for: • Feedback conversations • Performance and accountability discussions • Boundary violations • Conflict with colleagues or managers • Salary and sensitive professional conversations • Remote and hybrid workplace communication By the end of this course, you won’t avoid difficult conversations or dread them. You’ll know how to prepare, what to say, how to listen, and how to respond, so conversations move forward constructively instead of creating tension, resentment, or confusion. If you want to build stronger workplace relationships, better communication skills, and professional confidence, this course will give you the tools to do exactly that.

Lo que aprenderás

• Prepare for difficult workplace conversations using clear frameworks to reduce anxiety and communicate with confidence
• Handle conflict, feedback, and disagreement calmly while managing emotions and preventing conversations from escalating
• Use structured communication techniques to express concerns clearly and listen effectively under pressure
• Navigate defensive, emotional, or resistant responses while keeping conversations productive and professional
• Collaborate on solutions and reach clear agreements during tough workplace conversations
• Follow up after difficult conversations to ensure clarity, accountability, and improved working relationships

Requisitos

• No prior communication or conflict management experience is required
• No management or leadership background needed
• This course is suitable for beginners and working professionals
• A willingness to reflect and practice communication skills is helpful
• Access to a computer, tablet, or smartphone to watch the lessons