Customer Service Essentials: 20 Skills for Happy Clients
coursera · Negocios · en · ⏱ 1 h
Impartido por Eric Zackrison, Starweaver
Precio no disponible en esta plataforma
Entra en tu cuenta para guardar este curso y volver a él cuando quieras.
Comparar este cursoEnlace de afiliado: podemos cobrar comisión, sin coste extra para ti. Más información
Descripción
Designed for frontline service professionals, this fast-paced microlearning course builds essential skills for delivering standout customer experiences under pressure. In 20 focused, 90-second video lessons, learners practice core service behaviors—warm greetings, conflict resolution, team coordination, and service recovery. Each video offers actionable techniques that help reduce workplace stress, boost confidence, and improve customer satisfaction. Whether you're managing a busy shift or handling a tough interaction, you'll gain tools to create positive first impressions, de-escalate issues effectively, and collaborate seamlessly with coworkers. Ideal for restaurant, retail, hospitality, and customer-facing roles, this course empowers you to make every customer interaction count—leading to happier guests, better tips, and smoother operations.