Business Communication and Ethics in Organizations

Descripción

The Business Communication and Ethics in Organizations - 2023 course is a comprehensive 27-hour program designed specifically for Business and Engineering students. This course provides a deep understanding of the principles and techniques of effective communication, as well as the ethical considerations that are crucial in the business world. The course covers a wide range of topics, including verbal and non-verbal communication, language and perception, non-verbal cues, cultural differences, and effective listening skills. It also focuses on written communication, including formal and business letters, memos, notices, contracts, tenders, and reports. In addition, the course concludes with a discussion of the importance of ethical behavior in organizations, covering the need for ethical codes, types of ethics involved in daily life and professional practice, and ethical dilemmas and problems. By the end of this 27-hour program, students will have a solid understanding of the principles of effective communication, as well as the knowledge and skills to navigate complex communication scenarios with confidence. They will also have a deeper understanding of ethical considerations in the business world, which is crucial for promoting ethical behavior and resolving ethical dilemmas. In short, the Business Communication and Ethics in Organizations - 2023 course is a must-take program for Business and Engineering students looking to build their communication and ethical skills and succeed in their careers. With a focus on practical application and hands-on experience, this course provides students with the knowledge and skills they need to excel in the business world. This course is specially designed for Business and Engineering Students. Communication Skills (Oral) • Definitions and Conditions, Modes; verbal, non-verbal, vocal, non-vocal, sender, receiver, encoding, decoding, noise, context, emotional, relationships, etc. • Language and perception, Distortion of thought, interference. • Non-verbal, body language, physical appearance, cultural differences, etc. • Barriers to Comm: ambiguity, context, closure, prediction, pseudo listening. • Listening: effective listening, benefits, and ethics for the listener. • Personal and interpersonal skills/perceptions. • Communication dilemmas and problems. • Public Speaking – speaking situations/ interviews Written Communication • Types of messages and various approaches • Formal/ Business letters various types • Memos (brief revision). • Notices and minutes of meetings, agenda, layout, language, Leadership styles. • Contracts and agreements (basic theoretical knowledge and comprehension). • Tenders (basic theoretical knowledge and comprehension). • Business reports (Short and Long) Research / Scientific reports. Engineering / Business Ethics • Course objective. • Need for code of ethics, importance • Type of ethics, involvement in daily life, professional ethics • Problems/conflicts/dilemmas in application. RECOMMENDED BOOKS FOR THIS COURSE (01) Report Writing for Business by Lesikar and Pettit (02) Business & Professional Communication by Roach, Gant, Allyn Perigo & Bacon (03) Engineering Ethics by Flederman COURSE OUTLINE Introduction to Business Communication in Organizations Why Business Communication? Introduction to Communication Definition of Communication • Types of Communication • Verbal Communication • Nonverbal Communication Technological Communication • Levels of Communication • Intrapersonal Communication • Interpersonal Communication • Small-Group Communication • Organizational Communication • Public Communication • Mass Communication Non-Verbal Communication Reinforcement, Modification, Substitution, Regulations of Non-Verbal Communication Codes of Nonverbal Communication • Temporal Codes • Chronemics • Time Orientations • Psychological Time • Person-Oriented Codes • Physical Appearance & Dress • Gestures & Body Movements • Facial Expressions • Eye Contact • Personal Space & Touching Behavior • Vocal Characteristics • Environmental Codes Principles of Communication • Be Mindful of the Setting • Use Approachable Body Language • Adjust Your Tone • Ask Questions • Listen to Understand • Cultivate Respect • Be Precise Be Attentive while you present • Provide Feedback • Plan & Practice Channels of Communication Process of Communication Feedback • Situations that require giving Constructive Feedback • Some clues where Constructive Feedback is needed • Importance of Feedback • Why Feedback? • Types of Feedback Communication with respect to Culture • Multicultural Communication • Cross-Cultural Communication • Intercultural Communication • Role of Intercultural Communication • Flexibility in Intercultural Communication • Importance of Intercultural Communication • Cultural Differences • Power Distance • Individualism versus Collectivism • Femininity versus Masculinity • Uncertainty Avoidance • Long Term Orientation • High Context Cultures • Low Context Cultures Barriers to Intercultural Communication • Ethnocentrism • Stereotyping • Prejudice • Discrimination 7Cs of Communication • Completeness with Bad and Good Example • Conciseness with Bad and Good Example • Consideration with Bad and Good Example • Concreteness with Bad and Good Example • Clarity with Bad and Good Example • Courtesy with Bad and Good Example • Correctness with Bad and Good Example Barriers of Communication • Linguistic Barriers Causes of Linguistic Barriers Overcoming the Linguistic Barriers • Psychological/Emotional Barriers Common Examples of Emotional Barriers Overcoming Emotional Barriers • Physical Barriers Examples Overcoming Physical Barriers • Physiological Barriers Causes of Physiological Barriers • Cultural Barriers Examples Overcoming Cultural Barriers • Perception Barriers Examples Overcoming Perceptual Barriers • Interpersonal Barriers Examples Overcoming Interpersonal Barriers • Gender Barriers Examples Overcoming Gender Barriers • Organizational Structure Barriers • Attitude Barriers • Technological Barriers Reasons for Communication Breakdown Listening Process and Improve Your Listening Skills Listening • Objectives of Listening • Importance of Listening • Mechanics of Listening • Process of Listening Types of Listening • Participatory Listening • Passive Listening • Surface Listening • Deep Listening • Judgmental Listening • Non-judgmental Listening • Empathic Listening • Objective Listening • Discriminative Listening • Content Listening • Biased Listening • Appreciative Listening • Selective Listening • False Listening • Group Task Barriers of Listening • Low Concentration • Lack of Prioritization • Poor Judgment • Focusing on style rather than Substance • Cultural Barriers • Gender Barriers • Technology Barriers • Physiological Barriers • Physical Barriers • Attitudinal Barriers • Wrong Assumptions • Lack of Training • Bad Listening Habits Benefits of Effective Listening Skills Common Listening Mistakes Ways to Improve Listening Skill Understand Ethics and Code of Conduct for working in Organization Why Study Ethics? Professional Ethics What is Engineering? Who is an Engineer? Engineering Ethics Personal vs Professional Ethics Ethics and Law Code of Ethics • Objections to Codes • Codes of the Engineering Societies • Two Codes of Ethics • IEEE • NSPE • Ethical Problems • Resolving Internal Conflicts in Codes • Can Codes and Professional Societies Protect Employees? • Other Types of Codes of Ethics • Code of Conduct • Articles (1-15) Ethical Principles • Beneficence • Least Harm • Respect for Autonomy • Justice Ethical Theories in Engineering • Utilitarianism Basic Tenets of Utilitarianism Advantages & Disadvantages Characteristics of Utilitarianism Variations among Forms of Utilitarianism Different Accounts of How Facts about Well-Being Determine the Rightness and Wrongness of Acts Different Accounts of Well-Being The Scope of Moral Concern The Aggregate Utility to Be Maximized • Duty Ethics • Rights Ethics • Virtue Ethics Personal vs Corporate Morality Which Theory to Use? No-Western Ethical Thinking Ethical Problem Solving Techniques • Conflict Problems • Line Drawing Technique • Flow Charting Analysis of Issues in Ethical Problems • Factual • Conceptual • Moral How can Controversies be Resolved in Ethical Problems? Relevance vs Conflict Problem Methods for Relevance Problem Resolving the Conflict Problems Line Drawing Technique • Fundamentals of Line Drawing • Case Study Flow Charting • Flow Charting Advantages Key Ethical Concerns and Concepts • Confidentiality • Risk and Safety • Computer Ethics • Whistleblowing • Bribes vs Gifts • Sexual Harassment Organizational Messages and Business Letters Writing Business Messages Planning Audience Centered Business Messages Using Audience Analysis to Plan a Message Understanding the Writing Process for Business Messages • Stage I: Planning Business Message • Stage II: Writing Business Message • Stage III: Completing Business Messages Scheduling the Writing Process Three-step writing process • Identifying Your Audience • Identifying & analyzing purpose for Business message • Developing an Audience Profile • Using Audience Analysis to Plan a Message • Predicting the Effects of Audience Composition • Uncovering Audience Needs • Providing Required Information • Adopting a “You” Attitude • Maintaining standards of etiquette • Emphasizing the positive • Using bias-free language • Establishing your credibility • Creating a conversational tone • Creating a conversational tone • Selective active or passive voice • Choosing Powerful Words • Balancing Abstract and Concrete Words • Finding Words that Communicate Well • Finding Words that Communicate Well • Powerful Words • Choosing from Four Types of Sentences • Using Sentence Style to Emphasize Key Thoughts • Creating the Elements of a Paragraph • Developing Paragraphs Completing Business Messages • Revising Different Message Types • Evaluating your Message • Question’s for evaluating someone’s message • Proofreading Carefully Business Letters Strategies for Effective Letters Four Considerations of a Business Letter The seven C’s Style Format of Business Letter Elements of Business Letters Types of Letters/Messages Writing Plan for Request for Information or Action Writing Plan for a Direct Claim Writing Plan for Adjustments Goodwill Messages • The Five S's • Expressing thanks for a gift. • Sending thanks for a Favor Responding to goodwill Messages • Answering Congratulatory Messages • Extending Sympathy • Negative Messages • Communicating Bad News: Goals • Avoiding legal liability in conveying negative messages • When to Use the Direct Strategy • When to Use the Indirect Strategy • Possible Buffers for Opening Bad-News Messages • Evaluating Buffer Statements • Presenting the Reasons • Cushioning the Bad News • Closing Bad-News Messages Sample Negative Messages • Refusing Donations • Declining an Invitation • Saying No to Job Candidate • Email Announcing Price Hike (Rate Increase) Presenting Bad News in Other Cultures What is Persuasion? • Persuasive and Sales Messages • Effective Persuasion Techniques • The Importance of Tone • Writing Plan for Persuasive Requests • Persuasive Claims and Complaints • Persuading Within Organizations AIDA Strategy: Sales and Marketing AIDA Writing Strategy for Sales and Marketing Messages Ineffective Sales Message Improved Sales Message Organizing Business Email and Memos Organizing E-Mails and Memos • Knowing When to Send E-Mails and Memo • Defining Memos • Preparing to write a memo • Formatting Memos • Writing Informative Memos • Writing Persuasive Memos • Revising Persuasive Memos • Analysis of a Poorly Phrased Persuasive Memo with an improved version • Writing Negative Memos • Revising Negative Memos • Analysis of a Poorly Worded Negative Memo with an improved version • Characteristics of Effective Memos Understand about Meetings and Tender Processes in Business Meeting • What is a Meeting? • Purpose of Meeting • Establishing Aims & Objectives • The Need for Agendas • Minutes of Meeting Tender Process • Classification of Tender • The procedure of Inviting Tender • Samples of Tender • Short Tender Notice Business Reports in Organizations • Understanding Report Basics • Report Functions • Report Formats • Report Patterns • Report Delivery • Developing Informal Reports • Gathering Data for Reports • Typical Informal Reports • Information Reports • Writing Plan for Information Reports • Describe six kinds of informal reports. • Adopting an appropriate writing style • Understanding Business Proposals • Informal Proposals and Informal Proposals • Parts of Formal and Informal Proposals • Understanding Business Reports • Report writing process Prepare to write. • Research secondary data (web, social media, blog, and microblog). • Generate primary data. • Documenting data. • Organize, outline, and discuss data. • Illustrate report data. • Matching Visuals with Objectives • Incorporating Graphics in Report • Present final report. • Understand about Formal Reports • Parts of Formal Reports How to search for your desired job and make a resume accordingly Job Search • Preparation for the Job Search • Evaluating Your Qualification • Recognizing Employment Trend in today’s workplace Curriculum Vitae (CV) & Resume • Writing the Customized Resume • Choosing the resume Style • Improving the Career Objectives • Summary of Qualifications • How to write Education in Resume • How to Write Work Experience in Resume • How to Write Reference List in Resume • Polishing your Resume • CHRONOLOGICAL RÉSUMÉ: Current College Student with Limited Experience • CHRONOLOGICAL RÉSUMÉ: Current College Student with Limited Relevance Experience • FUNCTIONAL RESUME: College Student with unrelated part-time Experience Cover Letter • Purpose of Cover Letter • Three Primary Parts of Cover Letter • Solicited and Unsolicited • Highlighting your Strength in the Body of Cover Letter • Motivating Actions in the Closing • Final Tips for Successful Cover Letter Prepare yourself for your First Job Interview Job Interview • Purpose of Employment Interviews • Types of Employment Interviews • Interview Success • Professional Phone Techniques • An Impressive First Conversation • Researching the Company • Prepare and Practice • Cleaning Up “Digital Dirt’ • Traveling to your Interview • Arriving at your Interview • The Basic of Good Handshake • Fighting Fear • Answering the Question Effectively During the Interview 10 Important Qualities for any type of Job • Kinds of Interview Questions • Gauging your Interest • Your Experience and Accomplishments • The Future • Challenges • Money • Situational • Behavioral • Illegal and Inappropriate • Tell me about yourself After the Interview • Contacting References • Interview Follow up Message • Other Employment Letters and Documents • Application Form • Application or Resume Follow Up • Rejection Follow up Message • Job Acceptable Message Resignation Letter Interviews- The Dirty Dozens

Lo que aprenderás

• Identify different types of communication skills and demonstrate good oral communication skills in academic and professional environment
• To prepare students for writing different genres, contexts, purposes and audiences and to write effective messages (emails, memos, short reports, meeting notice
• To develop a sharp understanding towards professional ethics; and apply the principles and codes of ethics to solve cases and problems related to their professi
• To create effective letters to communicate with people at various levels at different stages of life
• Definitions and Conditions, Modes; verbal, non-verbal, vocal, non-vocal, sender, receiver, encoding, decoding, noise, context, emotional, relationships, etc.
• Listening: effective listening, benefits, and ethics for the listener.
• Understand Communication dilemmas and problems.
• Types of messages and various approaches and Formal/ Business letters various types.
• Contracts and agreements (basic theoretical knowledge and comprehension) and Tenders (basic theoretical knowledge and comprehension).
• How to search for your desired job and make a resume accordingly.
• Prepare yourself for your First Job Interview and things have to do after the Interview.

Requisitos

• No this course does not require any prerequisites.